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Wilkins Rv Complaint - Terrible customer service
Wilkins Rv Complaint

Wilkins Rv Complaint

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Terrible customer service


We bought a 2017 30 foot travel trailer from Wilkins RV in Churchville last September. The trailer was damaged in a wind storm in March of 2017, we dropped the trailer off to Wilkins March 13 they said repairs would take approximately 6 to 8 weeks. After taking 4 weeks to get just an estimate knowing we had a vacation planned on Memorial weekend they said that the trailer would be back in plenty of time. We called almost everyday to see if parts came in, every time we called they gave us new dates of when parts were coming in. The damage wasn't severe enough to take this long. They ignored most of are phone calls for days at a time, until I contacted the better business bureau. They finally called back very apologetic and said again are parts aren't there and would arrive May 25th. We lost are vacation and money for that trip. May 31st they called and said are parts again aren't there. I talked to John the service manager and he was completely unprofessional when I told him I'm getting frustrated, and I wanted some sort of reimbursement for our lost time and money and he ignored me and said I'll have a manager call you and again no one called! I'm done doing business with them after this. The next camper will be from somewhere else.


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